At Robert Rogers Health Advisor ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.rrhealthadvisor.com/ (the "Site") or communicate with us via phone or text message using our business communication systems.

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By using the Site or communicating with us, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect information that you voluntarily provide to us when you fill out contact forms, request information, or communicate with us directly. This information may include:

• Name, email address, and physical address.

• Phone Number: Collected when you voluntarily provide it to receive callbacks or text message updates.

• Any other details you choose to provide in text fields or during direct communication.

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2. How We Use Your Information

We use the information we collect strictly to conduct our business and serve you. This includes:

• Responding to your questions, inquiries, or requests for service.

• Sending operational updates, appointment reminders, or administrative notifications.

• Providing customer support.

• Complying with applicable legal and regulatory obligations.

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3. Data Protection and Security

 

When you opt-in to our SMS messaging program, Robert Rogers Health Advisor collects your phone number and communication preferences. This information is used exclusively to provide you with informational updates, customer support, and appointment-related communications.

 

Data Sharing

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• No Marketing Sharing: Your mobile opt-in information and consent are never shared with any third parties, affiliates, or external organizations for promotional or marketing purposes.

• Operational Use Only: Any sharing of information is strictly limited to essential business operations required to deliver our services. We do not sell, rent, or transfer your personal information to external organizations.

• Security Safeguards: We employ robust administrative, technical, and physical safeguards to protect your data from unauthorized access, use, or disclosure.

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Your Choices and Opt-Out

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You may opt out of receiving SMS messages at any time.

• How to Opt-Out: To stop receiving messages, reply STOP or UNSUBSCRIBE to any message you receive from us.

• Confirmation: Once you send a STOP request, you will receive a confirmation message that you have been unsubscribed, and you will not receive further messages from us.

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Messaging Terms and Conditions

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1. Program Scope: Our messaging program consists of general conversational and informational messages to answer your health coverage questions and provide support.

2. Support: If you experience issues or need assistance, you can reply HELP to any message. You may also contact us directly at rob@rrhealthadvisor.com or 407-489-7389.

3. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

4. Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on your communication needs.

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at rob@rrhealthadvisor.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

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4. Mobile Information Privacy & SMS Compliance

We are fully committed to protecting your mobile privacy. In accordance with carrier guidelines and A2P 10DLC compliance requirements, we strictly enforce the following data practices regarding mobile communications:

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• No Sharing for Marketing: No mobile phone numbers or personal opt-in data collected through our SMS services will be sold, rented, or shared with third parties, affiliates, or partners for marketing or promotional purposes.

• Scope of Use: Your mobile number is used strictly for operational and direct communications between you and our authorized representatives.

• Opt-In Consent: Mobile data and consent obtained for SMS communications will not be shared with any third party for any reason. Consent is collected explicitly via web forms with clear checkboxes, verbal authorization, or when you initiate a text thread with our business.

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5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing or advertising. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and secure.

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6. Your Rights and Opt-Out Options

You have full control over your information.

• Emails: You can opt out of any email communications by clicking the "Unsubscribe" link at the bottom of our emails.

• Text Messages (SMS): You can completely revoke consent to receive text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message received from our business phone number.

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7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.

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